***Please fill up this FORM first BEFORE you courier the item back to us. Wait for our team to get back to you before proceeding with delivery/return of item. All items sold by LosraVelda is subject to the return policy below:
1) Refund is only eligible for defected item purchased within 7 days ONLY. However, we will go through checks to ensure the defect is enough for refund purpose.
2) Payment receipt is required for all return & exchange process.
3) If the return tag is still attached and item is in an unwashed, unaltered and unworn condition, returns will be accepted if delivered back within:
7 days from arrival of package for local delivery.
14 days from arrival of package for international delivery.
Returns outside of these timeframes will not be accepted by LosraVelda.
In all fairness, do take note that LosraVelda will be NOT liable for the return shipping fee.
4) Items are one-to-one exchange for same design and color. If the item is out of stock, you can exchange the same design with different color.
5) If the preferred item is out of stock, you can either alternatively;
Exchange with same value item,
Exchange with lower value item (no refund for price difference),
Exchange with higher value item (customer have to pay for the difference in prices).
6) Refund process may take between 3-5 working days.
7) Any exchange, return or refund from online purchases can only be initiated through emails sent to firstname.lastname@example.org.
8) Items bought under SALE are not allowed to be exchanged/refund.
If you have received FAULTY/DEFECT item(s),
LOSRAVELDA should replace the item(s).
*exchange and return policies apply
**subject to stock availability